Napisz do nas jeśli potrzebujesz informacji o naszej ofercie lub pomocy z naszymi modułami

General contact / bug report / Free support Normal

Requests are handled on Mondays, Wednesdays, and Fridays between 10 AM and 2 PM.
This support is available to all users, including those using free modules. You can report bugs and technical issues.
Response time depends on the number of requests. It may take up to several business days.

Technical support Medium
You must be logged in.
An active license is required for the module you need help with.

Technical support for users with an active license. Assistance with issues related to modules, their installation, and functionality.

Shop support - changes High
Required package "Shop support"

Section for clients who want to request changes in the shop. These requests are not urgent.

Extended module support High
Required package "Extended module support" and/or "Shop support"

All requests under this support are given high priority. Dedicated to critical module issues.

Module failure - immediate action Critical
Required package "Extended module support" and/or "Shop support"

Section dedicated to emergency module-related issues that require immediate intervention and a quick resolution.

Shop support - failure Critical
Required package "Shop support"

Support for failures requiring immediate intervention. After reporting, SMS notifications are sent, and the request is handled with the highest priority.

Your data

How to speed up the handling of your request.

Remember to provide the module name
Provide all necessary data
If the issue concerns XML, attach the XML URL so we can check it. Otherwise, we will have to write "please provide the XML link", which will delay the handling of your request.
If the issue concerns integration with a supplier, first check what happens in the logs and provide us with the import logs.
Whenever possible, paste the access details right away. FTP (it can be access only to the module’s directory in question) and/or Admin Panel (permissions required to investigate the issue).

Subject *

Please briefly describe the problem, indicating what it concerns. A subject titled "problem" is too general and makes it harder to find tickets later, e.g. after resolution..

Full name/Company name *

Email address *

You will receive the response(s) at this address.

VAT ID *

Please provide your company's VAT ID. This field is optional – if you want to skip verification, enter 0. However, note that in such a case a response may not be given at all.

Phone number *

We sometimes use your phone number to clarify matters that would take too long to resolve via email exchange .

Message *

Please describe the subject in detail.

Set your technical level

I am just starting with Prestashop/thirtybees

Select if you are a beginner with Prestashop. You are not yet familiar with modules and other aspects of Prestashop/thirtybees stores.

A few years of experience...

You have a few years of working with Presta behind you. You know what modules are, how Presta works, and what import/export of data means.

Prestashop/thirtybees enthusiast

You are not a programmer, but you have spent a lot of time with Prestashop, know its functionality inside out, and are familiar with modules.

IT specialist

Select if you are an IT specialist who understands how shops work, but you are not an expert in the Prestashop/thirtybees ecosystem.

Prestashop/thirtybees Jedi

We don’t know if you chose the light or dark side of the Force. But we know you are a programmer, you understand database structures, you write SQL queries yourself, and code with your mind. We will respond technically.

Consents and checkboxes

* Oświadczam, że zapoznałem się z regulaminem oraz polityką wsparcia i akceptuję ich postanowienia.

Informuję, iż przed utworzeniem zgłoszenia zapoznałem się z dokumentacją i opcjami w module i nie znalazłem tam odpowiedzi.

Anti-spam question. What does NOT fit with the rest? Rook, Crow, Pigeon, Bat, Magpie, Sparrow

Contact / Ticket Form

📞 Phone contact

Type of support

Available support packages

Extended module support

Shop support

Shop support II

Shop support III